476 Mail Processor – Work Scenarios Section 1-3
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Question 1 of 18
SITUATION 1 – PART 1
A new workflow process is explained to you by your supervisor. However, as you understand it from your past experiences, you realize there is an error in his explanation.
What would you MOST likely do?
Question 2 of 18
SITUATION 1 – PART 2
A new workflow process is explained to you by your supervisor. However, as you understand it from your past experiences, you realize there is an error in his explanation.
What would you LEAST likely do?
Question 3 of 18
SITUATION 2 – PART 1
Your supervisor asks you to help stow items that are blocking a work area. You must meet your processing quota and are concerned that by assisting, you won’t have enough time to finish and the quality of your work will suffer.
What would you MOST likely do?
Question 4 of 18
SITUATION 2 – PART 2
Your supervisor asks you to help stow items that are blocking a work area. You must meet your processing quota and are concerned that by assisting, you won’t have enough time to finish and the quality of your work will suffer.
What would you LEAST likely do?
Question 5 of 18
SITUATION 3 – PART 1
A careless team member did not clean his work area at the end of his shift. The messy area could potentially cause a safety hazard so you quickly cleaned up the area. The following day, you see the team member.
What would you MOST likely do?
Question 6 of 18
SITUATION 3 – PART 2
A careless team member did not clean his work area at the end of his shift. The messy area could potentially cause a safety hazard so you quickly cleaned up the area. The following day, you see the team member.
What would you LEAST likely do?
Question 7 of 18
SITUATION 4 – PART 1
The sorting machine you are using suddenly jams. You should wait or a technician to repair it, however you have a lot of work to process before the end of your shift.
What would you MOST likely do?
Question 8 of 18
SITUATION 4 – PART 2
The sorting machine you are using suddenly jams. You should wait or a technician to repair it, however you have a lot of work to process before the end of your shift.
What would you LEAST likely do?
Question 9 of 18
SITUATION 5 – PART 1
You have been asked to take on the added responsibility of completing daily quality checks. You are concerned this additional task may impact your ability to complete your regularly assigned duties.
What would you MOST likely do?
Question 10 of 18
SITUATION 5 – PART 2
You have been asked to take on the added responsibility of completing daily quality checks. You are concerned this additional task may impact your ability to complete your regularly assigned duties.
What would you LEAST likely do?
Question 11 of 18
SITUATION 6 – PART 1
You hear a sorting machine make an alarming noise which could mean it is getting ready to malfunction. You do not want to stop working on your assigned task to contact a technician because your productivity will suffer as a result. If you address the issue now, it will take 10 minutes. On the other hand, if it breaks, it will most likely take several hours to repair.
What would you MOST likely do?
Question 12 of 18
SITUATION 6 – PART 2
You hear a sorting machine make an alarming noise which could mean it is getting ready to malfunction. You do not want to stop working on your assigned task to contact a technician because your productivity will suffer as a result. If you address the issue now, it will take 10 minutes. On the other hand, if it breaks, it will most likely take several hours to repair.
What would you LEAST likely do?
Question 13 of 18
SITUATION 7 – PART 1
You are working to complete one of your assigned duties so that you may meet processing standards, but a team member frantically asks you to teach him how to use a piece of equipment that you are very familiar with.
What would you MOST likely do?
Question 14 of 18
SITUATION 7 – PART 2
You are working to complete one of your assigned duties so that you may meet processing standards, but a team member frantically asks you to teach him how to use a piece of equipment that you are very familiar with.
What would you LEAST likely do?
Question 15 of 18
SITUATION 8 – PART 1
Your department is extremely busy today processing a high volume of mail and your crew is struggling to keep up with the pace. You observe a few coworkers are taking personal calls on their cell phones and not handling their share of the workload.
What would you MOST likely do?
Question 16 of 18
SITUATION 8 – PART 2
Your department is extremely busy today processing a high volume of mail and your crew is struggling to keep up with the pace. You observe a few coworkers are taking personal calls on their cell phones and not handling their share of the workload.
What would you LEAST likely do?
Question 17 of 18
SITUATION 9 – PART 1
Another Processing Clerk has asked for your assistance with something critical. You have a lot of work yourself that needs to be done.
What would you MOST likely do?
Question 18 of 18
SITUATION 9 – PART 2
Another Processing Clerk has asked for your assistance with something critical. You have a lot of work yourself that needs to be done.
What would you LEAST likely do?
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