475 Mail Handler - Work Scenarios - Portal

Question 1 of 18

1. Question

SITUATION 1 – PART 1

A new employee asks you to help with something, but you have a lot of work to finish and a deadline to meet.

What would you MOST likely do?

Tell the new employee that you’ll help when you complete what you’re working on if you’re able to.

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Tell the new employee you cannot help and apologize because you are too busy.

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Stop your work and help the new employee.

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Suggest they ask other coworkers for help. Offer to assist only if the other coworkers cannot.

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Question 2 of 18

2. Question

SITUATION 1 – PART 2

A new employee asks you to help with something, but you have a lot of work to finish and a deadline to meet.

What would you LEAST likely do?

Tell the new employee that you’ll help when you complete what you’re working on if you’re able to.

Correct Incorrect Correct answer

Tell the new employee you cannot help and apologize because you are too busy.

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Stop your work and help the new employee.

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Suggest they ask other coworkers for help. Offer to assist only if the other coworkers cannot.

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Question 3 of 18

3. Question

SITUATION 2 – PART 1

There is a lot of work for everyone and production goals must be met today but you see a few coworkers talking and standing around.

What would you MOST likely do?

Encourage your coworkers to work together so everyone can meet the production goal.

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Keep doing your job efficiently and ignore the employees who are not working.

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Tell the employees who are not doing their job you will report them to your supervisor

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Work faster and complete your coworkers’ tasks to make sure the deadline is met.

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Question 4 of 18

4. Question

SITUATION 2 – PART 2

There is a lot of work for everyone and production goals must be met today but you see a few coworkers talking and standing around.

What would you LEAST likely do?

Encourage your coworkers to work together so everyone can meet the production goal.

Correct Incorrect Correct answer

Keep doing your job efficiently and ignore the employees who are not working.

Correct Incorrect Correct answer

Tell the employees who are not doing their job you will report them to your supervisor

Correct Incorrect Correct answer

Work faster and complete your coworkers’ tasks to make sure the deadline is met.

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Question 5 of 18

5. Question

SITUATION 3 – PART 1

You are working to complete a task and must meet a deadline. A coworker begins to ask you some questions that you know the answers to and could explain, but that will take time away from the task you are trying to finish.

What would you MOST likely do?

Stop the task you are working on to help your coworker.

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Tell them you will help as soon as you are able to.

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Ask if they can wait since you need to complete your work.

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Let them know you cannot help because you have to meet your deadline

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Question 6 of 18

6. Question

SITUATION 3 – PART 2

You are working to complete a task and must meet a deadline. A coworker begins to ask you some questions that you know the answers to and could explain, but that will take time away from the task you are trying to finish.

What would you LEAST likely do?

Stop the task you are working on to help your coworker.

Correct Incorrect Correct answer

Tell them you will help as soon as you are able to.

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Ask if they can wait since you need to complete your work.

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Let them know you cannot help because you have to meet your deadline

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Question 7 of 18

7. Question

SITUATION 4 – PART 1

You notice that a machine is making a loud noise which could mean it is about to break. You don’t want to stop to call a technician because you have a deadline to meet. If you fix it, it will take a few minutes, but if you continue to work and then it breaks, it will take a few hours to fix.

What would you MOST likely do?

Ignore the loud noise and keep working so you can meet your goal.

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Keep working but tell someone from the next shift about the issue.

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Work into next shift to make sure the repair is made.

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Stop working to fix it.

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Question 8 of 18

8. Question

SITUATION 4 – PART 2

You notice that a machine is making a loud noise which could mean it is about to break. You don’t want to stop to call a technician because you have a deadline to meet. If you fix it, it will take a few minutes, but if you continue to work and then it breaks, it will take a few hours to fix.

What would you LEAST likely do?

Ignore the loud noise and keep working so you can meet your goal.

Correct Incorrect Correct answer

Keep working but tell someone from the next shift about the issue.

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Work into next shift to make sure the repair is made.

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Stop working to fix it.

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Question 9 of 18

9. Question

SITUATION 5 – PART 1

You have been asked to take on an additional sorting assignment. You are concerned that the time away from your tasks will affect you completing your daily work on time.

What would you MOST likely do?

Accept the additional assignment.

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Ask your supervisor if taking on this assignment would affect you meeting your daily production goals.

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Ask if you could do the sorting task two or three days out of the week, rather than every day.

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Decline the assignment because you would not meet your production goal.

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Question 10 of 18

10. Question

SITUATION 5 – PART 2

You have been asked to take on an additional sorting assignment. You are concerned that the time away from your tasks will affect you completing your daily work on time.

What would you LEAST likely do?

Accept the additional assignment.

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Ask your supervisor if taking on this assignment would affect you meeting your daily production goals.

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Ask if you could do the sorting task two or three days out of the week, rather than every day.

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Decline the assignment because you would not meet your production goal.

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Question 11 of 18

11. Question

SITUATION 6 – PART 1

You are using a machine when suddenly it stops working. You tell your supervisor about the issue but need to wait for it to be fixed to be able to finish your work on time.

What would you MOST likely do?

Ask a coworker to finish what you’ve been working on.

Correct Incorrect Correct answer

Take your break early while you wait for the machine to get fixed.

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Check to see if there is another available machine you may use.

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Stand at your station and wait for the repairs to be made.

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Question 12 of 18

12. Question

SITUATION 6 – PART 2

You are using a machine when suddenly it stops working. You tell your supervisor about the issue but need to wait for it to be fixed to be able to finish your work on time.

What would you LEAST likely do?

Ask a coworker to finish what you’ve been working on.

Correct Incorrect Correct answer

Take your break early while you wait for the machine to get fixed.

Correct Incorrect Correct answer

Check to see if there is another available machine you may use.

Correct Incorrect Correct answer

Stand at your station and wait for the repairs to be made.

Correct Incorrect Correct answer

Question 13 of 18

13. Question

SITUATION 7 – PART 1
You are asked by your supervisor to help put away items that are blocking a workstation. You must meet your production quota and are concerned that by helping, you won’t have enough time to finish and the quality of your work will be affected.

What would you MOST likely do?

Help put the items away like your supervisor asked.

Correct Incorrect Correct answer

Ask your supervisor if you may continue with your assigned task so the quality of your work is not affected.

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Tell your supervisor you can’t stop what you are working on because of your deadline.

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Try to find a coworker to help so you can keep working.

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Question 14 of 18

14. Question

SITUATION 7 – PART 2
You are asked by your supervisor to help put away items that are blocking a workstation. You must meet your production quota and are concerned that by helping, you won’t have enough time to finish and the quality of your work will be affected.

What would you LEAST likely do?

Help put the items away like your supervisor asked.

Correct Incorrect Correct answer

Ask your supervisor if you may continue with your assigned task so the quality of your work is not affected.

Correct Incorrect Correct answer

Tell your supervisor you can’t stop what you are working on because of your deadline.

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Try to find a coworker to help so you can keep working.

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Question 15 of 18

15. Question

SITUATION 8 – PART 1

Your coworker did not clean up his work area before he went on break, so you clean it up to avoid a potential accident. He goes back to his work station after his break without noticing anything.

What would you MOST likely do?

Don’t say anything because you cleaned it up already.

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Tell him you cleaned up the mess he made.

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Tell him to be more cautious and aware of his work area before he leaves and the importance of cleaning procedures and safety precautions to avoid accidents.

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Tell your coworker you are reporting his negligence to your supervisor.

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Question 16 of 18

16. Question

SITUATION 8 – PART 2

Your coworker did not clean up his work area before he went on break, so you clean it up to avoid a potential accident. He goes back to his work station after his break without noticing anything.

What would you LEAST likely do?

Don’t say anything because you cleaned it up already.

Correct Incorrect Correct answer

Tell him you cleaned up the mess he made.

Correct Incorrect Correct answer

Tell him to be more cautious and aware of his work area before he leaves and the importance of cleaning procedures and safety precautions to avoid accidents.

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Tell your coworker you are reporting his negligence to your supervisor

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Question 17 of 18

17. Question

SITUATION 9 – PART 1
Your supervisor reviews a safety procedure with you, but from what you previously learned, you know part of what he explained is not correct.

What would you MOST likely do?

Don’t say anything since he is your supervisor.

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Ask a question that may help him figure out that he was incorrect.

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Explain the way you learned the procedure and ask if he is sure about the information he shared.

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Tell him he is wrong about the procedure before he says anything else.

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Question 18 of 18

18. Question

SITUATION 9 – PART 2
Your supervisor reviews a safety procedure with you, but from what you previously learned, you know part of what he explained is not correct.

What would you LEAST likely do?

Don’t say anything since he is your supervisor.

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Ask a question that may help him figure out that he was incorrect.

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Explain the way you learned the procedure and ask if he is sure about the information he shared.

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Tell him he is wrong about the procedure before he says anything else.

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475 Mail Handler – Work Scenarios